Why is my bundle offer not showing?

Overview

If an offer from XB: Bundles Quantity Breaks does not show on your product page, go through these checks in order.

Checks

1. The app embed is on

In Xboost Bundle, the App Status card on the dashboard must show Active. If it does not, turn on the Xboost Core Script app embed in your theme and click Save. See Getting started with XB: Bundles Quantity Breaks.

If you changed your theme, turn on the app embed again in the new theme.

2. Your app plan is active

The app shows offers only while your app plan is active. If your plan has ended, no offer shows on your store. Contact us through the in-app chat if you are not sure about your plan.

3. The offer is published and active

Open Offers. The offer's Status must be Active. A Draft or Inactive offer does not show. To turn it on, select it and click Activate.

If you set Scheduled time on the Trigger step, the offer shows only between the start and end date.

4. You are on a product the offer targets

Check the Trigger step of the offer. For example, with Specific product the offer shows only on the products you selected, and with Automated only on products in the selected collections.

If several offers target the same product, the offer with the higher number in the Priority column on the Offers page shows. See Priority.

5. The products are available on your online store

The products in the offer must be active on the Online Store sales channel, have an image, and be in stock or not track inventory.

6. The discount is active in Shopify

The app gives its discounts through Shopify discounts. In Discounts in your Shopify admin, check that the XBoost discount is active. Shopify allows at most 5 automatic discounts at a time. If your store has reached this limit, deactivate another automatic discount.

The widget places itself next to the Add to cart button or below the product section. Some themes or page builders use a layout the app cannot find. In that case, add the widget's app block in the theme editor, or paste the custom placement code from the Settings section of the Offer step. See "Change where the widget shows" in the guide for your offer type, for example Quantity Discounts.

Test the offer from the app

Test on storefront checks several of these points for you and opens the offer on your store.

If the offer still does not show, contact us through the in-app chat on the dashboard.