Xboost

Why are my trust badges not showing?

Overview

If your badges do not appear on your store, go through these checks in order. Most cases are solved by the first two.

Checks

1. The app embed is on

Open the app dashboard and look at the App Status card. It must show Active. If it shows Disabled, follow How to enable the app embed. If you changed your theme, turn on the app embed in the new theme too.

When the app embed is off, Publish shows the warning "Xboost core script is not added to your theme".

2. The badges are published and active

Open Trust Badges. The badges must have the status Active.

  • Draft — open the badges, go to the Design step and click Publish.
  • Inactive — select the badges and click Activate.

3. You are looking at the right page

Open the badges and check the Placement step:

  • Page to display — the badges show only on the selected pages. For Product Page, check the products under Display bar for.
  • Show trust badges on — with Below buy button or Above buy button, look next to the buy buttons of a product page.
  • Manual Position — the badges show only where you added the Trust badges Block or the code snippet.
  • Sticky to bundle offer — the badges show only inside a bundle offer of XB: Bundles Quantity Breaks that uses them.

4. Country, device and schedule match

  • Geolocation targeting — with Specific countries, the badges show only when your store's country for the shopper (set by Shopify Markets and the country selector, not by IP address) is one of those countries.
  • Device Targeting — check that Desktop and Mobile are selected as needed.
  • Scheduled time — the badges show only between the start and end time.

Still not working?

Click Contact us on the app dashboard to chat with our support team.