Xboost

Why is the sticky add to cart bar not showing?

Overview

If the sticky bar does not appear on your store, go through these checks.

Checks

  1. The app embed is on. On the app dashboard, App Status must show Active. If it shows Disabled, turn on Xboost Sticky Add to Cart in App embeds of the theme editor and click Save. See Getting started with XB: Sticky Add To Cart Button.
  2. The bar is active. On the Sticky Add To Cart page, the switch at the top must read Sticky add to cart is active.
  3. You scrolled far enough. Under Settings > Display Setting, the bar may show only when your theme's add to cart button is out of view, or after a scroll percentage. Each device has its own Display Setting. Scroll further down the product page, or choose Always to test. See How to choose when and where the bar shows.
  4. The device matches. Under Settings, Show on device must include the device you test on.
  5. You are on a product page. The bar shows on product pages. On the home page it shows only when Enable on home page is selected and Product url has a link with /products/ in it.

Still not working?

Click Contact us on the app dashboard to chat with our support team.