Why is the offer not showing?

Checks

1. The app embed is on. On the app dashboard, App Status must show Active. If it shows Disabled, turn on Xboost Product Upsell in App embeds. See How to enable the app embed.
2. The offer is active. On the Offers page, it must show Active.
3. The product page matches the trigger. Check Trigger offer for in the Trigger step.
4. There are products to show. With Automatic, Shopify may have few recommendations for a new store or product. With Hidden Added to cart product and Hidden current trigger product, some products are hidden. Try Manual products or another Recommendation source.
5. The schedule matches. If Scheduled time is set, the offer shows only between the start and end dates.

Still not working?

Click Contact us on the app dashboard to chat with our support team.