Why is my post-purchase offer not showing?
Overview
If customers go straight to the order status page after payment, go through these checks.
Checks
1. The app is selected for the post-purchase page
On the app dashboard, the App Status card must show Active. If it does not, go to Settings > Checkout in your Shopify admin and select XB: Post Purchase Upsell under Use an app to add features at checkout after payment. See How to turn on the post-purchase page.
2. The offer is active
On Offers, the offer's Status must be Active. If you set Scheduled time, the offer shows only between the start and end date.
3. The order matches the trigger
Check the products and conditions on the Trigger step. For example, a Shipping country condition uses the country of the order's shipping address. See How to choose which orders show the offer.
4. The offer has products
The page is not shown when the offer has no products to show. Check Offer products on the Offer step, and that the products are available on your online store.
5. The order is in your store currency
The offer is not shown when the customer pays in a currency other than your store's currency, for example through a market with local currency.
6. Shopify shows the post-purchase page for this checkout
Shopify decides when the post-purchase page appears. It does not appear for every payment method or checkout. See Shopify's post-purchase page help.
If the offer still does not show, contact us through the in-app chat on the dashboard.