Why is the offer not showing?

Checks

1. The app embed is on. On the app dashboard, App Status must show Active. If it shows Disabled, turn on Xboost Free Gift in App embeds. See How to enable the app embed.
2. The offer is active. On the Offers page, it must show Active.
3. You are on the product page of X. The offer shows only on the page of the product selected under Customer Buy X.
4. The schedule matches. If Scheduled time is set, the offer shows only between the start and end dates.
5. Products are available. Check that X and Y are active and in stock in Shopify.

Still not working?

Click Contact us on the app dashboard to chat with our support team.