Xboost

Why is the gift not free at checkout?

Overview

The offer shows the discount on the product page, and an automatic discount in Shopify applies it in the cart and at checkout. If the price is not reduced, check these points.

Checks

  1. The app's discount is active. In your Shopify admin, go to Discounts. The automatic discount Xboost Free Gift must be Active. Do not delete it.
  2. Discount is enabled in the offer. In the Offer step, Enable discount must be selected and Discount type for bundle Y set to Free gift (or the discount you want).
  3. The shopper added the offer. Shoppers get the discount when they add X and Y with the offer's Add to cart button, with the quantities you set.
  4. Other discounts. Shopify decides which automatic discounts and discount codes can be used together. If the shopper also enters a discount code, check the combination settings of both discounts in Discounts.