Why is the delivery estimate not showing?

Checks

  1. The app embed is on. On the app dashboard, App Status must show Active. If it shows Disabled, turn on XB: Estimated Delivery in App embeds. See How to enable the app embed.
  2. The estimate is active. On the Estimated Delivery page, it must show Active. Publish a Draft; activate an Inactive estimate.
  3. You are on the right page. Check Page to display, the position (for example Below buy button) and the products under Display bar for. With Manual Position, add the Estimated Delivery Block or the code snippet. With Sticky to bundle offer, it shows only inside a bundle offer that uses it.
  4. Country, device and schedule match. With Specific countries, the estimate shows only when your store's country for the shopper (set by Shopify Markets and the country selector, not by IP address) is one of them. Check Device Targeting Info and Scheduled time too.

Still not working?

Click Contact us on the app dashboard to chat with our support team.