Why is the countdown timer not showing?

Checks

1. The app embed is on. On the app dashboard, App Status must show Active. If it shows Disabled, turn on XB: Countdown Timer in App embeds. See How to enable the app embed.
2. The timer is active. On the Countdown Timer bars page, it must show Active.
3. You are on the right page. Check Page to display, the position and the products under Display bar for. With Manual Position, add the Countdown Timer Block or the code snippet.
4. The timer has not ended. With Endtime Behavior set to Disappear, an ended timer hides. Count to date in the past and Daily recurring outside its start and end times also hide or show zero.
5. Country, device and schedule match. With Specific countries, the timer shows only when your store's country for the shopper (set by Shopify Markets and the country selector, not by IP address) is one of them. Check Device Targeting Info and Scheduled time too.

Still not working?

Click Contact us on the app dashboard to chat with our support team.