Xboost

Why is my announcement bar not showing?

Overview

If a bar does not appear on your store, go through these checks in order. Most cases are solved by the first three.

Checks

1. The app embed is on

Open the app dashboard and look at the App Status card. It must show Active. If it shows Disabled, follow How to enable the app embed. If you changed your theme, turn on the app embed in the new theme too.

2. The bar is published and active

Open Announcement bars. The bar must have the status Active.

  • Draft — open the bar, go to the Design step and click Publish.
  • Inactive — select the bar and click Activate.

3. You are looking at the right page

Open the bar and check the Placement step:

  • Page to display — the bar shows only on the selected pages. For Product Page or Collection Page, check the products or collections under Display bar for.
  • Bottom of page — without Sticky on top or bottom, the bar sits at the very end of the page. Scroll down to the footer.
  • Manual Position — the bar shows only where you added the Announcement Block or the code snippet. See How to show a bar in a custom position.

4. Country, device and schedule match

Still on the Placement step:

  • Geolocation targeting — with Specific countries, the bar shows only when your store's country for the shopper (set by Shopify Markets and the country selector, not by IP address) is one of those countries. To test, switch the country selector on your store.
  • Device Targeting — check that Desktop and Mobile are selected as needed.
  • Scheduled time — the bar shows only between the start and end time.

5. Each message has a title

On the Content step, every message needs a Title. Messages without a title are skipped.

Still not working?

Click Contact us on the app dashboard to chat with our support team.